Digital response service helps Scottish care provider reduce emergency calls by 96 per cent

Digital response service helps Scottish care provider reduce emergency calls by 96 per cent

The service, which was developed by the independent living expert, allows individuals with specials needs to access remote care 24 hours of the day seven days a week– removing the requirement for staff to be called out or for emergency situation services to be alerted.

Clients have instant access to support and care– if, for example, they have a medical issue or merely feeling anxious– by means of video call at the click of a button, with the provider answering over 2,500 calls per month, with 78 per cent answered within one minute.

Blackwood Real Estate and Care has taped a 96 percent drop in GP and emergency calls and a 98 percent consumer satisfaction score after presenting a digital support service supplying day-and-night assistance for people with specials needs.

With a growing waiting list and the 24/7 service being encompassed clients in Glasgow and Stirling, Blackwood now wants to use the center to other housing and care organisations across Scotland.

The service has actually given that led to a 96 per cent drop in GP and other emergency calls, with client levels increasing by 60 percent, broadening beyond Edinburgh given that launching.

Blackwood first introduced a Night Support Service (NSS) in 2016 with 4 consumers before transitioning into 24/7 Support Service in October 2020.

Blackwood has a longstanding history of developing quality, innovative, and accessible houses that individuals of any ages and movement levels can enjoy. In July, the real estate and care supplier started building and construction of 22 accessible homes on the website of a former care house in Greenock, west Scotland.

” The pandemic intensified the number of service users and has actually helped change the support service. It is terrific to offer customers the self-confidence that somebody will be on call to help them 24 hours of the day, 7 days a week.”

” Ive operated in the care market for more than 35 years and I think this is the right instructions for the service.

Elaine Willis, Enhanced Team Leader at 24/7, stated: “The technology and development of our service is the method forward as we are able to fix issues and recognize issues before they become a significant issue.

” The service undergoes evaluations, setups and fixing to make certain all the systems are working at their optimum. We also go out to meet the clients face to face to be familiar with individuals and offer the reassurance that we are constantly on hand.

” Customers with intricate requirements, who reside on their own, typically get frustrated or worried– however by having the ability to speak directly and right away with a reassuring voice the circumstance can often be dealt with.