Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Broadening UK telecare supplier Doro has announced a new relationship with Trent and Dove Housing, a provider of real estate to clients in Staffordshire, North West Leicestershire and Derbyshire.

Through its FirstCall 24/7 service, Trent and Dove has been supplying technology enabled care services (TECS) to older people for almost 20 years.

As part of the plan, Doro has obtained the assets of FirstCall 24/7 and will be continuing to support the housing service as it establishes and provides its Older Persons Strategy.

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” Trent & & Dove decided to search for a capable, experienced and trustworthy partner to make sure the First Call service stayed sustainable into the future. We were delighted that Doro became our preferred partner and following detailed due diligence Doro have actually ended up being brand-new owners of the service. There will be a smooth handover and customers might see a modification in name however I know Doro will deliver an excellent service to all.”

Versatile and unique, Doro Eliza is a smartcare hub for the home that is designed to deliver the finest possible security and reliability to users, alarm receiving centres and company alike. It aims to raise the bar in TEC by making the most of the capabilities afforded through todays digital networks.


Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, commented: “We are pleased to have actually been chosen to work with Trent and Dove Housing to continue to provide services to clients in Staffordshire, North West Leicestershire and South Derbyshire.

Ursula Bennion, Chief Executive Officer at Trent and Dove Housing, added: “Our First Call operation has actually been supplying an exceptional service to our customers for nearly twenty years. Over the last 2 years our Board have been mindful of the need to modernise whilst staying economical to regional people.

” We value that many service providers are examining their services offered the increasing investment needed due to the digital switch however likewise due to the added intricacies of service delivery during the pandemic.

” We are thrilled to welcome FirstCall consumers and personnel into the Doro family and look forward to checking out brand-new ways of making a real difference to individuals in the local communities”.

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The COVID-19 Discharge Service makes sure that patients leaving healthcare facility receive a telecare bundle, delivered to their house within 2 hours of discharge.

The expanding telecare supplier has actually likewise worked with NHS Cheshire Clinical Commissioning Group (CCG) throughout the pandemic to release the COVID-19 Discharge Service, which enables fast medical facility discharges across Cheshire.

FirstCall 24/7 utilizes 15 complete time comparable personnel and displays around 1600 telecare connections, incorporating a large range of gadgets in addition to providing visiting services, consisting of emergency mobile response.

Earlier this year, Doro released its next-generation social alarm, Doro Eliza, which uses a safer and more protected daily living environment for susceptible adults.