Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Expanding UK telecare service provider Doro has actually announced a new relationship with Trent and Dove Real estate, a supplier of housing to customers in Staffordshire, North West Leicestershire and Derbyshire.

Through its FirstCall 24/7 service, Trent and Dove has been supplying innovation allowed care services (TECS) to older individuals for almost 20 years.

As part of the plan, Doro has obtained the assets of FirstCall 24/7 and will be continuing to support the housing company as it develops and delivers its Older Persons Strategy.

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Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, commented: “We are pleased to have actually been chosen to work with Trent and Dove Housing to continue to provide services to customers in Staffordshire, North West Leicestershire and South Derbyshire.

The broadening telecare service provider has likewise worked with NHS Cheshire Clinical Commissioning Group (CCG) during the pandemic to release the COVID-19 Discharge Service, which allows rapid healthcare facility discharges throughout Cheshire.


Unique and flexible, Doro Eliza is a smartcare center for the house that is designed to provide the finest possible security and dependability to users, alarm getting centres and company alike. It intends to raise the bar in TEC by making the most of the abilities managed through todays digital networks.

Ursula Bennion, Chief Executive Officer at Trent and Dove Housing, added: “Our First Call operation has been providing an exceptional service to our clients for nearly twenty years. Over the last two years our Board have actually been aware of the need to modernise whilst staying affordable to local people.

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” Trent & & Dove chose to try to find a capable, trustworthy and experienced partner to ensure the First Call service stayed sustainable into the future. We were delighted that Doro became our preferred partner and following comprehensive due diligence Doro have actually become new owners of the service. There will be a seamless handover and clients might see a modification in name but I understand Doro will provide a terrific service to all.”

” We value that many suppliers are reviewing their services provided the increasing financial investment needed due to the digital switch but also due to the included complexities of service delivery during the pandemic.

FirstCall 24/7 employs 15 full-time equivalent personnel and monitors around 1600 telecare connections, including a vast array of gadgets as well as offering going to services, including emergency situation mobile reaction.

The COVID-19 Discharge Service guarantees that clients leaving healthcare facility get a telecare bundle, provided to their home within two hours of discharge.

Previously this year, Doro released its next-generation social alarm, Doro Eliza, which offers a safer and more secure daily living environment for susceptible adults.

” We are happy to invite FirstCall clients and personnel into the Doro household and eagerly anticipate checking out brand-new ways of making a real distinction to people in the regional neighborhoods”.