Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

As part of the arrangement, Doro has actually obtained the properties of FirstCall 24/7 and will be continuing to support the real estate company as it develops and delivers its Older Persons Strategy.

Through its FirstCall 24/7 service, Trent and Dove has actually been offering innovation made it possible for care services (TECS) to older individuals for almost 20 years.

Expanding UK telecare service provider Doro has revealed a new relationship with Trent and Dove Housing, a supplier of real estate to customers in Staffordshire, North West Leicestershire and Derbyshire.

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Earlier this year, Doro released its next-generation social alarm, Doro Eliza, which uses a much safer and more secure everyday living environment for vulnerable adults.

The COVID-19 Discharge Service makes sure that clients leaving healthcare facility receive a telecare bundle, delivered to their house within two hours of discharge.

FirstCall 24/7 utilizes 15 full-time comparable staff and monitors around 1600 telecare connections, incorporating a broad range of devices along with offering checking out services, including emergency mobile reaction.

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” Trent & & Dove decided to search for a capable, credible and skilled partner to guarantee the First Call service remained sustainable into the future. We were happy that Doro became our preferred partner and following in-depth due diligence Doro have actually ended up being new owners of the service. There will be a seamless handover and clients may see a change in name but I know Doro will deliver a great service to all.”

Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, commented: “We are thrilled to have been selected to deal with Trent and Dove Housing to continue to offer services to customers in Staffordshire, North West Leicestershire and South Derbyshire.

The expanding telecare company has also dealt with NHS Cheshire Clinical Commissioning Group (CCG) during the pandemic to introduce the COVID-19 Discharge Service, which allows rapid healthcare facility discharges throughout Cheshire.

Unique and flexible, Doro Eliza is a smartcare center for the home that is created to deliver the best possible security and reliability to users, alarm getting centres and service suppliers alike. It aims to raise the bar in TEC by benefiting from the abilities afforded through todays digital networks.


” We are happy to invite FirstCall customers and personnel into the Doro family and anticipate exploring new methods of making a real difference to people in the local neighborhoods”.

Ursula Bennion, Chief Executive Officer at Trent and Dove Housing, included: “Our First Call operation has been supplying an exceptional service to our consumers for almost twenty years. Nevertheless, over the last two years our Board have know the requirement to modernise whilst staying economical to regional people.

” We appreciate that many providers are examining their services offered the increasing investment needed due to the digital switch however likewise due to the added intricacies of service delivery throughout the pandemic.