Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Through its FirstCall 24/7 service, Trent and Dove has actually been supplying innovation made it possible for care services (TECS) to older individuals for almost 20 years.

As part of the arrangement, Doro has obtained the properties of FirstCall 24/7 and will be continuing to support the real estate business as it establishes and provides its Older Persons Strategy.

Expanding UK telecare supplier Doro has revealed a new relationship with Trent and Dove Real estate, a supplier of real estate to customers in Staffordshire, North West Leicestershire and Derbyshire.

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” Trent & & Dove chose to try to find a capable, experienced and reliable partner to make sure the First Call service stayed sustainable into the future. We were happy that Doro became our preferred partner and following comprehensive due diligence Doro have become brand-new owners of the service. There will be a seamless handover and consumers might see a modification in name but I know Doro will provide a great service to all.”

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Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, commented: “We are happy to have actually been picked to deal with Trent and Dove Housing to continue to offer services to clients in Staffordshire, North West Leicestershire and South Derbyshire.

FirstCall 24/7 utilizes 15 full-time equivalent staff and monitors around 1600 telecare connections, integrating a wide variety of devices as well as supplying going to services, including emergency mobile response.

Ursula Bennion, Chief Executive Officer at Trent and Dove Housing, added: “Our First Call operation has actually been offering an exceptional service to our consumers for nearly twenty years. Over the last two years our Board have been mindful of the need to modernise whilst remaining cost effective to local individuals.

Previously this year, Doro introduced its next-generation social alarm, Doro Eliza, which offers a safer and more safe daily living environment for vulnerable grownups.

” We are delighted to invite FirstCall customers and personnel into the Doro family and anticipate checking out brand-new ways of making a real difference to people in the regional neighborhoods”.

The COVID-19 Discharge Service ensures that patients leaving medical facility receive a telecare bundle, provided to their house within 2 hours of discharge.

” We value that many providers are examining their services provided the increasing investment required due to the digital switch however also due to the added intricacies of service delivery throughout the pandemic.

The broadening telecare supplier has actually likewise dealt with NHS Cheshire Clinical Commissioning Group (CCG) throughout the pandemic to introduce the COVID-19 Discharge Service, which enables speedy healthcare facility discharges across Cheshire.


Unique and flexible, Doro Eliza is a smartcare center for the home that is designed to deliver the best possible security and dependability to users, alarm receiving centres and provider alike. It aims to raise the bar in TEC by benefiting from the abilities paid for through todays digital networks.