Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Through its FirstCall 24/7 service, Trent and Dove has actually been supplying technology made it possible for care services (TECS) to older individuals for nearly 20 years.

Broadening UK telecare provider Doro has revealed a brand-new relationship with Trent and Dove Real estate, a service provider of real estate to customers in Staffordshire, North West Leicestershire and Derbyshire.

As part of the plan, Doro has actually obtained the possessions of FirstCall 24/7 and will be continuing to support the real estate service as it establishes and delivers its Older Persons Strategy.

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Ursula Bennion, Chief Executive Officer at Trent and Dove Housing, included: “Our First Call operation has been supplying an outstanding service to our consumers for almost twenty years. Over the last 2 years our Board have been mindful of the need to modernise whilst remaining inexpensive to regional individuals.

” We appreciate that many suppliers are examining their services given the increasing financial investment required due to the digital switch however also due to the added complexities of service shipment throughout the pandemic.

” We are thrilled to welcome FirstCall clients and staff into the Doro family and look forward to checking out new methods of making a real distinction to individuals in the local communities”.

Versatile and special, Doro Eliza is a smartcare center for the house that is developed to deliver the very best possible security and dependability to users, alarm getting centres and company alike. It aims to raise the bar in TEC by taking benefit of the abilities paid for through todays digital networks.

” Trent & & Dove chose to try to find a capable, knowledgeable and credible partner to guarantee the First Call service remained sustainable into the future. We were delighted that Doro became our chosen partner and following in-depth due diligence Doro have actually ended up being brand-new owners of the service. There will be a smooth handover and customers may see a change in name however I understand Doro will deliver a great service to all.”

Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, commented: “We are thrilled to have actually been picked to work with Trent and Dove Housing to continue to supply services to customers in Staffordshire, North West Leicestershire and South Derbyshire.

The COVID-19 Discharge Service guarantees that clients leaving health center get a telecare package, provided to their home within two hours of discharge.

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Previously this year, Doro launched its next-generation social alarm, Doro Eliza, which provides a safer and more protected everyday living environment for vulnerable grownups.

FirstCall 24/7 employs 15 full time equivalent personnel and monitors around 1600 telecare connections, incorporating a wide variety of gadgets along with providing visiting services, including emergency situation mobile action.


The expanding telecare company has also dealt with NHS Cheshire Clinical Commissioning Group (CCG) throughout the pandemic to release the COVID-19 Discharge Service, which allows fast hospital discharges across Cheshire.