Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

As part of the arrangement, Doro has obtained the assets of FirstCall 24/7 and will be continuing to support the real estate service as it develops and delivers its Older Persons Strategy.

Through its FirstCall 24/7 service, Trent and Dove has actually been providing innovation enabled care services (TECS) to older individuals for almost 20 years.

Broadening UK telecare company Doro has announced a brand-new relationship with Trent and Dove Housing, a supplier of real estate to customers in Staffordshire, North West Leicestershire and Derbyshire.

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” We value that numerous providers are reviewing their services provided the increasing financial investment required due to the digital switch but likewise due to the added complexities of service delivery during the pandemic.

Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, commented: “We are thrilled to have actually been picked to work with Trent and Dove Housing to continue to provide services to clients in Staffordshire, North West Leicestershire and South Derbyshire.

Earlier this year, Doro introduced its next-generation social alarm, Doro Eliza, which provides a more secure and more safe and secure everyday living environment for vulnerable grownups.

Ursula Bennion, Chief Executive Officer at Trent and Dove Housing, added: “Our First Call operation has actually been supplying an exceptional service to our customers for almost twenty years. Over the last 2 years our Board have actually been conscious of the need to modernise whilst staying affordable to regional individuals.

Unique and flexible, Doro Eliza is a smartcare hub for the house that is designed to deliver the very best possible security and reliability to users, alarm receiving centres and company alike. It intends to raise the bar in TEC by making the most of the abilities paid for through todays digital networks.

” We are thrilled to invite FirstCall customers and personnel into the Doro household and anticipate exploring brand-new methods of making a real difference to individuals in the local neighborhoods”.


The expanding telecare company has actually likewise worked with NHS Cheshire Clinical Commissioning Group (CCG) throughout the pandemic to introduce the COVID-19 Discharge Service, which allows rapid medical facility discharges throughout Cheshire.

FirstCall 24/7 employs 15 full-time equivalent staff and screens around 1600 telecare connections, integrating a wide variety of devices along with offering going to services, including emergency situation mobile action.

” Trent & & Dove decided to look for a capable, trustworthy and skilled partner to make sure the First Call service remained sustainable into the future. We were delighted that Doro became our preferred partner and following comprehensive due diligence Doro have actually become new owners of the service. There will be a seamless handover and consumers may see a change in name but I know Doro will provide a great service to all.”

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The COVID-19 Discharge Service makes sure that clients leaving health center receive a telecare package, delivered to their home within 2 hours of discharge.