Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Doro acquires FirstCall 24/7 to assist vulnerable residents in Staffordshire, Leicestershire & Derbyshire

Through its FirstCall 24/7 service, Trent and Dove has been providing innovation enabled care services (TECS) to older individuals for almost 20 years.

As part of the plan, Doro has actually gotten the assets of FirstCall 24/7 and will be continuing to support the housing business as it establishes and delivers its Older Persons Strategy.

Broadening UK telecare company Doro has announced a new relationship with Trent and Dove Housing, a company of housing to clients in Staffordshire, North West Leicestershire and Derbyshire.

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Earlier this year, Doro released its next-generation social alarm, Doro Eliza, which offers a much safer and more safe and secure everyday living environment for susceptible grownups.

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” We are happy to invite FirstCall consumers and staff into the Doro household and look forward to exploring brand-new ways of making a real difference to people in the local communities”.

” Trent & & Dove chose to look for a capable, credible and knowledgeable partner to guarantee the First Call service stayed sustainable into the future. We were thrilled that Doro became our preferred partner and following detailed due diligence Doro have actually become new owners of the service. There will be a smooth handover and consumers may see a change in name however I know Doro will deliver a terrific service to all.”

Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group, commented: “We are pleased to have actually been selected to work with Trent and Dove Housing to continue to supply services to clients in Staffordshire, North West Leicestershire and South Derbyshire.

The expanding telecare provider has also dealt with NHS Cheshire Clinical Commissioning Group (CCG) during the pandemic to launch the COVID-19 Discharge Service, which allows rapid hospital discharges across Cheshire.

FirstCall 24/7 utilizes 15 full-time comparable personnel and displays around 1600 telecare connections, integrating a large range of gadgets as well as offering going to services, including emergency situation mobile reaction.

Ursula Bennion, Chief Executive Officer at Trent and Dove Housing, added: “Our First Call operation has been providing an exceptional service to our clients for nearly twenty years. However, over the last two years our Board have been mindful of the requirement to modernise whilst staying cost effective to regional individuals.


The COVID-19 Discharge Service guarantees that clients leaving hospital get a telecare plan, delivered to their house within two hours of discharge.

” We value that lots of providers are reviewing their services provided the increasing investment required due to the digital switch but likewise due to the added intricacies of service delivery during the pandemic.

Versatile and unique, Doro Eliza is a smartcare hub for the home that is developed to deliver the best possible security and dependability to users, alarm receiving centres and provider alike. It intends to raise the bar in TEC by taking advantage of the capabilities paid for through todays digital networks.