“Revolutionary” telecare device to offer improved support and increase TEC services’ efficiency

“Revolutionary” telecare device to offer improved support and increase TEC services’ efficiency

Telecare company Tunstall Health care has introduced Sound Boost, a “innovative” new product that extends the audio variety of Tunstalls Lifeline home alarm systems, which are installed in the home of susceptible people to supply 24-hour assistance.

Sound Boost is a telecare gadget that wirelessly links to the Lifeline, supplying extra audio coverage throughout the house to make it possible for clearer communication in between the user and the monitoring centre.

This lowers the variety of No Voice Contact Calls (NVCs), according to Tunstall Healthcare, which is when a user notifies the monitoring centre and the operator can not interact as the person runs out series of the Lifeline center. This then causes a responder being needed to participate in the property.

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Tunstall Healthcare was recently associated with a collaborative 12-week telehealth pilot in Ireland that successfully made it possible for patients with chronic illnesses to self-manage their conditions, which provided significant cost savings for County Wexford and positive population health results.


Gavin Bashar, UK Managing Director of Tunstall Healthcare, commented: “When utilized in combination with a Lifeline system in areas such as the bedroom, hall or lounge, Sound Boost provides peace of mind to service users that they will be heard. It also allows monitoring centres to work more efficiently, and direct their resources to genuine emergencies.”

The centres PNC tracking software application determined a friend of users associated with high levels of NVCs, and compared the variety of NVCs for the six-week period prior to and after the intro of Sound Boost.

Sound Boost makes up a remote speaker with an important microphone that can be set up in any room in the house. It then links wirelessly to a dongle that is fitted to the Lifeline system.

Aimee Teare, Senior Project officer for Preventative Services & & TEL at Stockport Metropolitan Borough Council, included: “Sound Boost has actually been dazzling in allowing us to get in touch with service users if we get a No Voice Contact call. In all cases of the trial it has minimized the quantity of times we need to call or go to the home after a NVC. It makes our service more efficient and reduces anxiety for individuals we support.”

Stockport Homes Carecall service supplies 24-hour monitoring and reaction to more than 4,500 people. Nevertheless, the service was experiencing a high number of NVC calls, the provider said, with 86 percent being incorrect alarms where the user did not require assistance.

For the duration prior to the introduction of Sound Boost, 47 NVCs were made, however this was up to zero when Sound Boost was deployed. With responder callouts costing typically ₤ 40-50, and ambulance callouts much greater, this not only substantially reduces expenses however likewise reduces interruption to the user.

The clearer interaction gives extra reassurance to the user that they can attain two-way contact with the tracking centre from throughout their home. The gadget also means that responders and emergency services are not called out unnecessarily, enabling them to deliver care where it is required most.